Leaked doc claims Galaxy Gear seeing excessive return rate
Samsung’s Galaxy Gear may not be the perfect smartwatch (by a long shot), but it’s easily one of the most ambitious models we’ve seen to date, and we’ve found both a lot to like about it, as well as more than a few things we could live without. You’ve heard our opinions, but how does the smartphone-using public feel about this accessory? Some leaked retailer docs give us a glimpse into state of Galaxy Gear sales, and it doesn’t sound like great news for everyone.
This leak comes from within Best Buy, where associates are being presented with a survey to help Samsung figure out why Best Buy stores are seeing a Galaxy Gear return rate north of 30% – about one-in-three people who buy the smartwatch later changing their minds. Now, we don’t get to hear how high the return rate might be elsewhere, but even if this Best Buy figure is excessive, we could easily be talking returns in the 20% range overall.
We also get a little update about increasing levels of support for the Galaxy Gear, with this leak also naming when existing Samsung phones on various carriers should be receiving Gear-enabling updates. Sprint seems to be getting a head start on the pack, but the lion’s share should be out by this time next month.