Motorola’s online Moto Maker tool launched last week for users interested in customizing some new Moto X handsets, but its arrival wasn’t without a few problems. Among the many issues that crept up, users weren’t able to add custom messages to their hardware, nor was Motorola able to meet its promised four-day turnaround time on orders. There was also the odd business about how you’d have to hoof it to a physical AT&T store to get a special access card with a code you’d enter on the Moto Maker site, as well as claims that AT&T wasn’t issuing such cards to users interested in buying off-contract handsets. There are still some big issues remaining, but today Motorola addresses a number of those concerns, and greatly simplifies the ordering process.
For instance, now you can just go right to the Moto Maker site and start customizing, without needing any AT&T code card. When you’re done, and ready to put your purchase through, you can create a new account or add the Moto X to an existing one. This also introduces the option for off-contract sales of the Moto X, but keep in mind that these still count as AT&T devices, and we’re presumably looking at SIM locks.
There’s also a clear assessment of how long it will take to get your custom handset, with the backlog now delivering phones about 8 days post-order.