By Stephen Schenck | August 7, 2013 12:38 PM
For as careful as we can be, and as many steps we take to keep our beloved smartphones out of harm’s way, sometimes we just can’t avoid running into trouble. That could manifest in any number of ways, from hardware issues to buggy software, and when it does we care about little more than getting it resolved, and quickly. Apple users may soon have some new avenues for getting support when they need it, as rumors suggest that the company is soon to implement 24/7 round the clock AppleCare chat support.
This change would come alongside a retooling of the AppleCare website, sporting an icon-driven interface for getting to the support options you need. The look is supposed to reflect elements of iOS, making it easier to navigate for iPhone and iPad users.
According to the source behind this info, Apple could be planning to implement the new always-available chat support as soon next Monday, August 12.
It’s far from a certainty, but suggestions have been made that if this 24/7 chat experience proves to work out for Apple, it could similarly extend availability of over-the-phone support in the same manner.