Samsung Galaxy S4 Active phones dying a horrible drowning death, warranty won’t cover it
Remember the Samsung Galaxy S4 Active? That’s the ruggedized version of the S4 that Samsung introduced in London. Needless to remind you of the ads that are encouraging people to use the phone underwater. We’ll just tell you that both on stage in London, and behind it, in the demo area, the key feature of the phone emphasized was its ability to take pictures under water. They even had a tank filled with water, and S4 Active devices.
We reviewed the phone extensively and we did our fair share of dipping the phone in the water both in the review as well as in London. However, as we immediately noticed in our unboxing, was that Samsung specifically calls this out in the manual: “This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress […].”
There’s an interesting post over at XDA Developers, a testimony, if you will, of a anonymous AT&T employee. You should head over and read it, but the bottom line is: “…the warranty DOES NOT, I REPEAT, DOES NOT COVER WATER!!!!”
That’s a bit strange because, again, the phone’s selling point, and Samsung heavily calls it out, is its water resistance, and ability to snap pictures underwater.
This is not the only “scandal” surrounding Samsung, recently. The company has been accused of being misleading, having special “benchmark” optimizations for its CPU behavior.
Now, how would you feel about following the instructions to the letter (closing all flaps, gaskets, pushing down on the battery door, etc.), drowning your phone, which would really not be your fault, and nobody caring (read: replacing it)?
Source: XDA Developers