It wouldn’t be much of a high-profile smartphone or tablet launch if we didn’t start hearing reports of all sorts of little weird, unexpected glitches cropping up over the following weeks. Apple knows that story all too well, but this time around it’s Microsoft in the hot seat, upon a number of Surface owners reporting that their tablets have been unexpectedly muting themselves.
These apparently random muting events seem tied to the use of a keyboard cover, and both the Touch and Type covers could be similarly affected. For whatever reason, sometimes the keyboards are misreporting a press of their “mute” keys, absent any actual button-press. The whole thing reminds us a bit of the volume control issue suffered early-on by the Galaxy Nexus, which would similarly mute itself without warning.
Some users have reported success by disabling the keyboard volume controls in software. For a more permanent solution, affected users can contact Microsoft to exchange their keyboard covers for replacements that hopefully don’t suffer from this anomaly.