By Stephen Schenck | September 21, 2012 7:25 PM
It sure has been a while since we talked about the Motorola Droid Bionic on Verizon. You might remember that back in March, Verizon included the smartphone on its list of models confirmed to be receiving Ice Cream Sandwich updates. Since then, though, we’ve yet to see that update arrive. If you’ve been checking Motorola’s own chart of software updates, the Bionic was supposed to see ICS distribution back near the start of Q3, which is clearly in the past by this point. So, where’s the update? Motorola VP Punit Soni has been discussing the situation on Google+, and has some remarkably candid things to say about the delay.
Soni doesn’t mince words about Motorola letting its customers down, saying, “I think you guys have gotten a raw deal and we could do way better.” He continues, noting that even though he’s new to Motorola, that’s no excuse for the current situation, and he’s taking responsibility for fixing things.
Soni makes it clear that user feedback, even if its complaints about delays, is very important, writing, “we will engage with you, listen carefully to your concerns and most importantly, try to FIX things.”
There may still be a bit of a wait before the Bionic gets ICS, but it’s reassuring to know that guys like Soni are on top of straightening things out.