T-Mobile Taking Steps to Embrace iPhone Community?
The nature of the relationship between T-Mobile and the iPhone is definitely an unusual one. As soon as the first iPhones on AT&T’s network got carrier unlocked, T-Mobile became the go-to home in the States for AT&T expats. In the years that have followed, we’ve seen the iPhone come to Verizon and Sprint, but T-Mobile is still the odd man out. Throughout this time, the company’s attitude towards Apple and the iPhone has been all over the place. It vacillates between praising the iPhone and denigrating it, peppered with the occasional action that seems to actually embrace subscribers who want to bring their iPhones over to the network. It’s the latter we’re talking about today, thanks to the publication of an internal T-Mobile doc that shows the carrier planning to make a new-found effort to support its community of iPhone users.
Starting at the end of the month, T-Mobile will put procedures in place to offer additional support to its iPhone users a group it claims numbers around one million. There’s not much T-Mobile’s going to be able to do to help those users out with being stuck on 2G wireless data speeds, but it still wants to make things as comfortable as possible for subscribers who have chosen to bring their iPhones to its network. That means giving its employees more education on setting up an iPhone with T-Mobile, letting users know what they can expect from the service, and creating official community support pages for the iPhone on its website. Only the iPhone will be getting this special treatment; if you’re interested in bringing another non-T-Mobile unlocked GSM phone to the carrier, you’re own your own.