HTC Investigating Titan Voice Quality Problems
HTC’s Titan, with its extra-large screen, came out near the top of this past fall’s lineup of Mango-running Windows Phone models. Despite our esteem for the handset, not everyone who’s picked it up has had the same, glowing experience. Noticing a pattern of user-submitted complaints of poor voice call quality with the Titan, WPSauce did a little experimentation of its own, and reached-out to HTC for comment. The company’s response indicates that this problem is nothing new to it, and it’s looking into what to do about it.
Users suffering from this issue report that when they call someone, their own voice sounds muddled and unintelligible on the other side of the line. You get the same kind of degraded audio quality when your phone’s struggling to hold a weak connection, suggesting we’re looking at an antenna problem here. Sure enough, in a situation reminiscent of the iPhone 4’s “antennagate“, tests show some large drop-offs in signal quality dependent on how the user is holding the phone.
HTC’s response to WPSauce’s inquiry reads, in part, “We are currently aware of this issue, where your voice sounds muffled to the caller, and we are investigating possible resolutions.” If this really is an antenna issue, HTC might find itself hard-pressed to come up with a cost-effective solution. There’s some speculation already that changes to the Titan II’s design may be in response to this problem.
Have any Titan owners run into this problem first-hand? If you’ve also had the chance to use an iPhone 4, did you notice better reception on one phone over the other?