Average Customer Satisfaction by Mobile OS

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A Customer Think survey recently published some data regarding customer satisfaction results based on smartphone operating system. The survey found that Windows Phone 7 ended up being the most satisfying operating system of the bunch, followed by Blackberry, then Apple’s iOS, then Android, with Symbian rounding out 5th place. The number of users surveyed wasn’t equal for each OS though, so you have to take that into account. Actually, only 1% of customer reviews were from Windows Phone users, which seems to indicate that the few that are using Windows Phone are very satisfied. Given Symbian’s extremely low satisfaction scores, it would seem Nokia may have made a good choice in switching to Windows Phone.

It’s also interesting to note that the features users felt most important in affecting satisfaction were reliability and usability. Price was second to last on the list of determining factors with music player functionality being last.

Source: Customer Think survey

via Neowin

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About The Author
Adam Z. Lein
Adam has had interests in combining technology with art since his first use of a Koala pad on an Apple computer. He currently has a day job as a graphic designer, photographer, systems administrator and web developer at a small design firm in Westchester, NY. His love of technology extends to software development companies who have often implemented his ideas for usability and feature enhancements. Mobile computing has become a necessity for Adam since his first Uniden UniPro PC100 in 1998. He has been reviewing and writing about smartphones for Pocketnow.com since they first appeared on the market in 2002.Read more about Adam Lein!