Verizon Drops $2 Convenience Fee After a Storm Of Complaints

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Well don’t say we didn’t tell you; Verizon’s plan to charge everyone a $2 convenience fee for single bill payments online or by the phone was insane, and customers sure told them. According to Verizon, they’re withdrawing from the fee citing negative customer feedback. What did they expect?

Now the reasons go far beyond that remark. This $2 convenience fee caught the eye of federal regulators. According to Reuters, an FCC spokesperson said that: “on behalf of American consumers, we’re concerned about Verizon’s actions and are looking into the matter.” Which, by-the-way, is not the first time Verizon gets in trouble for their billing practices. Last year alone, Bloomberg confirmed that they returned as much as $52.8 million to customers and later paid $25 million to the US government over mysterious fees.

With their recent LTE issues, I guess Verizon couldn’t have picked a worse time to consider adding more charges to a service they have yet to perfect.

Via: The Verge

Source: Verizon Wireless

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About The Author
Jaime Rivera
Jaime has been a fan of technology since he got his first computer when he was 12, and has followed the evolution of mobile technology from the PDA to everything we see today. As our Multimedia Manger, he’s been in-charge of growing our YouTube hobby into one of the biggest video channels in the industry. When he’s not building one of our videos, or filming our Pocketnow Daily, he can be found in his second biggest passion, which is running and fitness. Read more about Jaime Rivera!