Verizon Drops $2 Convenience Fee After a Storm Of Complaints
Well don’t say we didn’t tell you; Verizon’s plan to charge everyone a $2 convenience fee for single bill payments online or by the phone was insane, and customers sure told them. According to Verizon, they’re withdrawing from the fee citing negative customer feedback. What did they expect?
Now the reasons go far beyond that remark. This $2 convenience fee caught the eye of federal regulators. According to Reuters, an FCC spokesperson said that: “on behalf of American consumers, we’re concerned about Verizon’s actions and are looking into the matter.” Which, by-the-way, is not the first time Verizon gets in trouble for their billing practices. Last year alone, Bloomberg confirmed that they returned as much as $52.8 million to customers and later paid $25 million to the US government over mysterious fees.
With their recent LTE issues, I guess Verizon couldn’t have picked a worse time to consider adding more charges to a service they have yet to perfect.