YouMail Returns to Market; T-Mobile Mostly Vindicated
Yesterday, we took a look at the situation YouMail found itself in, where its app had been removed from the Android Market after T-Mobile complained to Google about network interference. YouMail cried foul, and suggested that T-Mobile might not have a legitimate issue, and was interfering with YouMail only to encourage use of its own visual voicemail system. Today the company has got YouMail back in the Market, and explains just what happened.
First off, T-Mobile did attempt to contact YouMail when it first noticed excessive traffic, but the notification was lost in a sea of other messages since it was sent to the general customer support email address. Granted, T-Mobile could have done more to get in touch with someone, but the actions it did take point to the validity it felt its complaint had.
The actual network traffic problem turns out to stem from the way an update was applied, outside the cases YouMail had planned for. Going from a very old to the then-current version resulted in a condition where the app would essentially try to contact YouMail’s servers constantly. Something like 15,000 users found their YouMail installations in this situation.
There are still some very serious issues this situation has brought up that warrant discussion at some point: What business is it of T-Mobile if its users are taking up a lot of bandwidth whether due to heavy media streaming or because of a buggy app? After all, it’s theirs and they paid for it. And what about Google taking the app down just on T-Mobile’s word, without first contacting the developer? Those questions can wait for another day; for now, we’re happy to see YouMail work past its problems and to learn that T-Mobile wasn’t being some big bully, after all.