Tips for Fixing Windows Phone 7 Update Problems


If you’re one of the people who has gotten the Windows Phone 7 update notification from yesterday and has unfortunately had the update hang on step 6, below is Microsoft’s official work-around for getting your device back into working order. Click here for the full thread where users are reporting the hanging problem with the Samsung Windows Phones on Microsoft’s Answers website. The thread about Samsung phones becoming “bricked” is here

In the event that a customer is encountering issues during the backup where there device/backup creation is hung up (step 6/7) the remediation is to power cycle the device:

1. If backup process is in apparently prolonged state (exceeding the general 30-40 min) with no movement of progress (including stuck at 99/100%)

2. Disconnect the device from the PC

3. Pull the battery

4. Replace battery and power on

5. Device should reboot into the OSKernal

6. We would recommend at this time, not to retry the update, as subsequent attempts will fail similarly. While we continue to investigate the issue, we would ask that you not attempt the update until your device alerts you of another update opportunity, in approximately 3 days’ time.

7. Last resort option if battery pull reset does not work, instruct the user to consult their product documentation on Hard Resting the device to factory default.

Via: The Unwired

Source: Microsoft Digital Marketing Community Manager Email

Picture: The Unwired

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About The Author
Adam Z. Lein
Adam has had interests in combining technology with art since his first use of a Koala pad on an Apple computer. He currently has a day job as a graphic designer, photographer, systems administrator and web developer at a small design firm in Westchester, NY. His love of technology extends to software development companies who have often implemented his ideas for usability and feature enhancements. Mobile computing has become a necessity for Adam since his first Uniden UniPro PC100 in 1998. He has been reviewing and writing about smartphones for since they first appeared on the market in 2002. Read more about Adam Lein!