Dell Cops to Venue Pro WiFi Defect, Exchanges Start 11/19
Dell has responded to two launch day issues with the Windows Phone 7-powered Venue Pro, promising to provide affected customers with an exchange starting “at the end of next week.” Specifically, some of the first phone shipments are said to have been plagued by a “software glitch during Dell’s manufacturing process” that rendered them unable to connect to secure WiFi networks. Also addressed were the supposed “engineering sample” batteries, which had led to reports that the handsets themselves were not production units; Dell claims that in fact the batteries were mislabeled and should perform normally, but offered to swap out phones for any reason (as it should, considering the recent date of purchase).
Since the device was only sold at Microsoft retail stores at launch — all five of them — these issues are not affecting a huge customer base yet, so thankfully Dell caught them before the scheduled online launch come Monday. It does seem, however, that UK customers will still be subject to a delay based on component shortages, according to e-tailer Clove. We learned earlier this week that while the DVP does indeed have a microSD slot, it is inaccessible to users without voiding the handset’s warranty.