Verizon Admits Fault. Refunds Up to $90 Million for Unintended Data Charges
We’re about to witness one of the biggest refund actions in the history of telecommunications as Verizon made a statement Sunday through Deputy General Counsel Mary Coyne.
Looks like there were some 15 million subscribers that were billed over the past several years for Internet access and data usage even though none of them were on data usage plans at all. Verizon is set to credit these customers with amounts varying from $2 to $6 on their upcoming October and November bills but some of them might as well receive larger credits or refunds while former customers will receive checks via mail.
Read the statement below:
Verizon Wireless values our customer relationships and we always want to do the right thing for our customers.
In October and November, we are notifying about 15 million customers, through their regular bill messages, that we are applying credits to their accounts due to mistaken past data charges. We will mail former customers refund checks. In most cases, these credits are in the $2 to $6 range; some will receive larger credits or refunds.
As we reviewed customer accounts, we discovered that over the past several years approximately 15 million customers who did not have data plans were billed for data sessions on their phones that they did not initiate. These customers would normally have been billed at the standard rate of $1.99 per megabyte for any data they chose to access from their phones. The majority of the data sessions involved minor data exchanges caused by software built into their phones; others involved accessing the Web, which should not have incurred charges. We have addressed these issues to avoid unintended data charges in the future.