Did You Preorder iPhone 4? AT&T, Apple Servers Hammered for Early Orders
In the early morning hours on June 15th, for those who decided to stay up late, Apple took own its online webstore to update the page for iPhone 4 for preordering. After the page had gone live, Apple’s and AT&T’s servers stumbled duee to heavy load and a few people I know who attempted the preorder online in the early morning hours could not get through, with their session either timing out or redirecting them to making reservations for in-store pickup at their nearest Apple retail store.
Most of the problems with server overloads appear to be coming from the AT&T end according to Twitter reports. Users have noted that they have gotten as far either the pricing/plan information or a far as the upgrade eligibility verification–both processes handled through the AT&T servers as Apple wouldn’t know the eligibility and cannot pull what current pricing you have (especially if you’re a current iphone customer) for the data and voice package.
At several points throughout the morning hours as we monitored Apple’s iPhone store online, Apple’s store went down a few times as well. When the store went down, store.apple.com either reverted to a post-it note saying that they’ll be back shortly or timed out and could not load. In another instance, a page was displayed that says “Oops.”
At this point, there are several other options for iPhone reservations, including making them at AT&T or via Apple’s retail partners. AT&T’s reservation system however is one where we don’t really trust and where I would only recommend as a last resort as you can also reserve for in-store pickup at an Apple Store if you’re in an area with one. In the past, users who order through AT&T during the hot launch period saw their promised delivery date slip by as much as a week to ten business days.
Additionally, only the black model (16 GB and 32 GB) iPhone 4 is available for pre-order; the white iPhone 4 will ship sometime later.